Welcome to the Collaboration Company
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Today, more than ever, your customers expect people anywhere in your organisation to know about them.
To win with the customer, you need seamless and aligned data and processes that allow your staff to turn requests around quickly in sales, administration, operations or supply chain. It is crucial to understand where gaps exist that let the organisation down and understand how improvements can be made.
Our talent pool uses easily understandable process diagrams to document gaps and areas for growth.
In workshop sessions we discuss where data, technology and automation driven improvements can help improve the organisation.
We develop meaningful dashboard and reports to help your staff quickly understand what needs attention. We build "conversational interfaces" (chatbots) to increase customer self-service and reduce workload. We implement CRM systems - or help bring lift their capabilities - to unleash the value from data captured from customer interactions.
We always field the best team to help our clients improve their space.
We take stock and use this inventory to take your processes to the next level and develop a road-map for change. Using our "accomplish" module we project manage the implementation of the change process for our clients.
Gone are the days where a business can continue to grow without adapting to new and changing markets and conditions; innovation is the new normal.
We partner with our clients to develop new vectors for growth. We help our clients develop and implement new business models and commercial propositions. To do this we organise and facilitate co-creation workshops with subject-matter experts, we leverage opportunities by creating multi-stakeholder platforms (to increase scale of the operation and spread risk and cost) or develop clever social marketing or growth-hacking initiatives.
For clients that need to "get work done" we provide the project management, staff and resources and accomplish the work for them.
This way our clients actually finish their work before they have even started. Others call this outsourcing but we call this "accomplishments on our client's behalf".
With this approache we've accomplished projects for many well respected clients in Switzerland: Swisscom - Google Adwords implementation for Bluewin portal, Etat de Genève: implementation of certificate based authentication (SuisseID), Time-sheet solutions for law and notary firms and many other big or small projects.
Better collaboration; New products, services, models and initiatives, improved communications.
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